ad365 Terms and Conditions

These terms and conditions ("Terms") govern the use of the ad365 platform and all its services. By using the ad365 website, mobile version, or any related service, you are considered to have fully accepted these terms and conditions.

ad365 operates an online betting and casino entertainment platform for users in Bangladesh. Accessing and using this platform constitutes a legal agreement between the user and ad365.

1.1 Eligibility Requirements

• You must be 21 years of age or older.
• You must reside in an area where online betting activities are not legally prohibited.
• You must register in your own name and for your own benefit — not on behalf of anyone else.
• Each person may operate only one account.

1.2 Changes to Terms and Conditions

ad365 reserves the right to modify these terms and conditions at any time. Continuing to use the platform after any changes take effect means you have accepted the updated terms. For significant changes, ad365 will endeavor to notify users in advance.

To open an account on ad365, you must provide accurate and complete information. Providing false or incomplete information may result in the account being immediately suspended or closed and any associated funds being forfeited.

2.1 Required Information

• Full legal name (as on your national identity card).
• Correct date of birth.
• A valid and active email address.
• An active mobile phone number.

2.2 Identity Verification (KYC)

ad365 may request documents at any time to verify a user's identity and age. These may include: National Identity Card (NID), passport, or other government-issued identification. Withdrawals may be put on hold until verification is complete.

2.3 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. ad365 will never ask for your password by phone, email, or live chat. If you suspect unauthorized access, contact support immediately.

ad365 ensures fast and secure transactions through Bangladesh's popular mobile banking methods.

3.1 Minimum Deposit and Withdrawal

• Minimum deposit: ৳200 (per method).
• Minimum withdrawal: ৳500.
• Standard withdrawal processing time: 30 minutes to 3 hours.

3.2 Accepted Payment Methods

ad365 currently accepts the following payment methods: bKash, Nagad, Rocket, Upay, and direct bank transfer. All transactions are completed in Bangladeshi Taka (BDT).

3.3 Withdrawal Conditions

• Withdrawal requests can only be made to a registered payment method.
• Account verification must be completed before making a withdrawal.
• ad365 reserves the right to request additional verification for unusual or suspicious transactions.
• Withdrawals may be put on hold if bonus wagering requirements have not been met.

3.4 Anti-Money Laundering

ad365 is committed to preventing money laundering and financial fraud. If suspicious financial activity is detected, ad365 reserves the right to investigate the relevant account and suspend it if necessary.

ad365 regularly provides various bonuses and promotional offers. Each offer is subject to its own terms.

4.1 Welcome Bonus

Newly registered users can receive a 150% bonus on their first deposit up to a maximum of ৳10,000. A minimum deposit of ৳200 is required to claim this bonus.

4.2 Wagering Requirements

A 15x wagering requirement applies to the welcome bonus. This means withdrawal is only possible after placing bets totaling 15 times the bonus amount. For example, a ৳1,000 bonus requires ৳15,000 in total bets.

4.3 General Bonus Rules

• A bonus offer applies only once per person or household.
• Bonuses are not transferable for cash.
• ad365 reserves the right to modify or cancel any bonus offer.
• If bonus abuse is detected, the bonus may be cancelled and the account suspended.
• Claiming bonuses using multiple accounts is strictly prohibited.

Regular active users of ad365 are automatically enrolled in the VIP program. The program has four tiers.

5.1 VIP Tiers

• Bronze: Weekly cashback up to 0.3%.
• Silver: Weekly cashback up to 0.6%.
• Gold: Weekly cashback up to 0.9%.
• Platinum: Weekly cashback up to 1.2%.

5.2 VIP Tier Progression

Users can advance to higher VIP tiers based on regular and consistent activity on the platform. Each tier comes with additional benefits and priority support. ad365 reserves the right to modify the terms of VIP benefits.

ad365 is committed to ensuring a fair and transparent gaming environment for all users.

6.1 Prohibited Activities

• Using any software, bot, or automated method to play games or place bets.
• Exploiting system vulnerabilities or technical errors.
• Colluding with other users during play.
• Using a false identity or a third party's payment method.
• Deliberately attempting to circumvent the bonus system.

6.2 Disputes Over Results

If you have a dispute regarding a game result, contact the support team via live chat or email. The final decision will be made based on server logs. ad365's decision is considered final and binding.

6.3 Technical Issues

If a game is left incomplete due to loss of internet connection, server outage, or other technical issues, ad365 will endeavor to refund the relevant bet amount. However, this policy may vary depending on the circumstances.

ad365 reserves the right to temporarily suspend or permanently close an account in the following circumstances.

7.1 Reasons for Account Suspension

• Violation of these terms and conditions.
• Suspicion of fraud, deception, or unethical activity.
• Providing unverified or false identity information.
• An account being operated by a person under 21 years of age.
• Creating multiple accounts.

7.2 Account Closure by the User

You may close your account at any time. Notify the support team via live chat or email. It is advisable to withdraw all available balance before closing your account.

All content on the ad365 platform — logos, graphics, text, software, designs, trademarks, and other elements — is the copyright or intellectual property of ad365.

• Reproducing, redistributing, or using any content for commercial purposes without prior written permission from ad365 is prohibited.
• Reverse engineering or decompiling any part of the platform is prohibited.
• Unauthorized use of the ad365 brand name or logo may result in legal action.

ad365 places the highest importance on responsible gaming. Playing for entertainment is enjoyable, but addiction is harmful.

9.1 Limit-Setting Feature

Users can set daily, weekly, or monthly deposit limits on their account. Contact the support team to set these limits.

9.2 Self-Exclusion

If you feel that your gaming habits are getting out of control, you can voluntarily block your account for a set period. The minimum self-exclusion period is 30 days. For more details, visit our responsible gaming page.

ad365 accepts no responsibility for the following:

• Loss caused by loss of internet connection.
• Loss arising from the user's own negligence or unintentional errors.
• Software faults from third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.).
• Unforeseen circumstances (Force Majeure) — natural disasters, government orders, etc.

The ad365 platform provides services on an "as is" basis. ad365 does not guarantee the continuity or accuracy of the service, but always strives to ensure the best possible experience.

Your personal information is managed in accordance with the ad365 Privacy Policy. These terms and conditions and the Privacy Policy complement each other.

ad365 does not sell your personal information to third parties. Data is used only for service improvement, identity verification, and fulfilling legal obligations. Please read our Privacy Policy for more details.

If you have any dispute or complaint, please contact the support team first. ad365 takes all complaints seriously and endeavors to provide a resolution within a reasonable time.

12.1 Contact Methods

• 24/7 Live Chat: Instant support in Bengali.
• Email: [email protected]

12.2 Applicable Law

These terms and conditions will be governed by the relevant applicable law. In the event of any legal dispute, both parties will first attempt to resolve it through discussion.

13.1 Entire Agreement

These terms and conditions, the Privacy Policy, and the specific terms of each bonus offer together constitute the entire agreement between ad365 and the user. Any prior oral or written agreements are considered null and void.

13.2 Severability

If any part of these terms and conditions is deemed unlawful or unenforceable, only that part will be removed and the remaining terms and conditions will remain fully in effect.

13.3 Non-Waiver

If ad365 does not exercise a right in any particular instance, this cannot be interpreted as a permanent waiver of that right.