ad365's Privacy Policy

ad365 ("we", "our", "platform") is a leading mobile-first online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users ("you", "your", "member") and we are committed to keeping your personal information secure.

This privacy policy ("policy") describes how ad365 collects your personal information, how it is used, under what circumstances it may be shared with third parties, and what steps we take to protect your data. This policy should be read together with our Terms and Conditions.

By visiting our website ad365.cam, creating an account, or using any of our services, you consent to the data collection and use practices described in this policy. If you do not agree with this policy, please do not use our platform.

ad365 collects your information in several ways. We only collect information that is necessary to provide our services and to help improve your experience.

2.1 Information You Provide Directly

When you register on our platform or use any service, you directly provide the following information:

• Full name and date of birth
• Valid email address
• Mobile phone number
• National ID (NID) or passport details (for identity verification)
• Residential address
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Login credentials (username and password)

2.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• Device type, operating system, and browser information
• IP address and approximate location
• Time spent on the website and pages visited
• Login time, logout time, and session information
• Detailed history of betting and gaming activity
• Deposit and withdrawal transaction information
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may also receive information from trusted third parties, such as:

• Identity verification agencies (as part of the KYC process)
• Payment processors — bKash, Nagad, Rocket, and others
• Fraud prevention and risk assessment agencies
• Affiliate partners (if you joined through a referral link)

ad365 uses collected information for the following legitimate purposes. We never use your information for irrelevant or unauthorised purposes.

3.1 Account Management and Service Delivery

• Creating and managing your account
• Processing deposits, withdrawals, and transactions
• Providing bonuses, cashback, and promotional offers
• Running betting and gaming services without interruption
• Providing 24/7 customer support in Bengali

3.2 Identity Verification and Security

• Completing the KYC (Know Your Customer) process
• Preventing fraud and money laundering
• Protecting against unauthorised account access
• Detecting and preventing multiple accounts

3.3 Meeting Legal Obligations

• Complying with applicable laws and regulations
• Assisting government or regulatory authorities with investigations (where legally required)
• Preparing tax-related reports

3.4 Service Improvement

• Improving platform performance and usability
• Introducing new games and services
• Providing a personalised experience
• Identifying and resolving technical issues

3.5 Responsible Gaming

We analyse your gaming activity data to monitor responsible gaming patterns and provide support where needed. This information is used solely for your benefit. For more details, read our Responsible Gaming Guidelines.

ad365 does not sell your personal information. However, necessary information may be shared with specific third parties in the following limited circumstances:

4.1 Service Provider Partners

Our technology and payment service providers may view your information to a limited extent, but only for specific tasks and under strict confidentiality agreements. This includes:

• Payment gateway and mobile banking service providers
• Identity verification service providers
• Cybersecurity and fraud prevention agencies
• Data storage and cloud service providers
• Customer support software providers

4.2 Disclosure of Information for Legal Reasons

We may be legally required to disclose information in the following situations:

• Court orders or valid legal processes
• Legitimate requests from government regulatory authorities
• Assisting in financial crime investigations
• Matters relating to national security

4.3 What We Do Not Share

ad365 never does the following:

• Does not sell your information to third parties for marketing purposes
• Does not use your information for irrelevant purposes without your consent
• Does not share member information with competing companies
• Does not unnecessarily collect or retain sensitive information

ad365 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

5.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the basic functioning of the platform. They maintain login sessions, verify security, and save your preferences.
• Analytical Cookies: Used to analyse platform usage and improve service quality.
• Functional Cookies: Help remember your language preference, regional settings, and other personalised settings.

5.2 How to Control Cookies

You can control or disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent certain important features of the platform from working correctly, particularly login and payment-related features.

The security of your information is our top priority. We use industry-standard technology and practices to keep your personal information secure.

6.1 Security Measures

• SSL Encryption: All data transfers are protected by SSL (Secure Sockets Layer) encryption, making it impossible for outside parties to read your information.
• Data Encryption: Sensitive information stored on our servers (passwords, payment details) is protected by strong encryption algorithms.
• Access Control: Only authorised staff can view information required for specific tasks.
• Regular Security Audits: Our systems undergo regular security audits and penetration testing.
• Two-Step Verification: Two-step verification is available to protect your account.

6.2 Data Retention Period

We retain your information only for as long as necessary:

• Information for active accounts is retained while the account remains active.
• After an account is closed, certain information may be retained for as long as required to meet legal obligations.
• Transaction records are retained for the period required under financial regulations.
• Security logs are automatically deleted after a specified period.

6.3 Steps Taken in Case of a Data Breach

If a data breach occurs, we will notify affected members within the timeframe required by applicable law. Our security team is always prepared to respond quickly to such incidents.

As a member of ad365, you have some important rights over your own information. We fully support these rights and you can exercise them.

7.1 Right to Access Information

You can request from us at any time what information we have collected about you, how we are using it, and with whom we have shared it. We will provide that information to you within a reasonable time.

7.2 Right to Correct Information

If there is any error or incompleteness in your information, you can contact our customer service to request a correction. We will apply the change promptly.

7.3 Right to Delete Information

In certain circumstances you can request the deletion of your personal information. However, please note that some information may need to be retained for a specific period to meet legal obligations.

7.4 Right to Object to Processing of Information

You can object to the use of your information for marketing or any other specific purpose. To exercise this right, contact our support team.

7.5 How to Exercise Your Rights

To exercise any of the rights mentioned above, contact us through our 24/7 live chat service or by email at ([email protected]). We are always ready to assist you in Bengali.

ad365 strictly provides services for those aged 21 and above only. We do not knowingly collect or process the information of any minor.

During the registration process we verify age, and the member's age is confirmed through an identity verification (KYC) procedure. If for any reason we suspect that a member is under 21 years of age, we will immediately suspend that account and securely delete the collected information.

If you believe a minor is using our platform, please notify us at [email protected]. We will take prompt action.

ad365 reserves the right to update or amend this privacy policy as needed. If any significant change is made to the policy, we will notify you in the following ways:

• A notice will be published on the website
• A notification may be sent to the registered email address
• The "Last Updated" date at the top of the page will be changed

Continuing to use our platform after the updated policy is published will be considered as your acceptance of the new policy. We therefore advise you to check this page regularly.

If you wish to view a specific version of an older policy, please contact our support team.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy and security team is ready to respond to all your questions.